Return & Refund Policy

Last Updated: July 16, 2026

At Moxamino, customer satisfaction is important to us. If your purchase is not exactly what you expected, you may request a return in accordance with this Return & Refund Policy and applicable consumer protection laws.

Eligibility for Returns

You may request a return within 30 days of receiving your order if all of the following requirements are satisfied:

The product has not been worn, washed, or used.
It remains in its original condition.
All original labels, packaging, and included accessories are returned.
You can provide valid proof of purchase.
You contact our support team before sending the item back.

Returns sent without prior authorization may require additional processing time or may be refused.

Requesting a Return

To begin the return process, please contact our customer support team with your order details.

Once your request has been reviewed, we will provide return instructions, including the correct return address and any additional information necessary to complete the process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong product, please notify us within 7 days of delivery.

To help us resolve the matter efficiently, please include:

Your order number
A description of the issue
Clear photographs showing the product and the problem

After reviewing your claim, we may offer one of the following remedies, depending on the circumstances:

A replacement product
A full refund
A partial refund
Store credit where appropriate

Non-Returnable Products

Unless otherwise required by law, we cannot accept returns for:

Personalized or custom-made products
Items produced according to customer specifications
Products that have been used, worn, washed, altered, or damaged after delivery
Products returned without essential original packaging where this significantly reduces resale value
Clearance or final-sale items clearly marked as non-returnable before purchase

Exchanges

We currently do not offer direct product exchanges.

If you would like a different size, color, or style, please return the eligible item for a refund and place a new order separately.

European Union Right of Withdrawal

Consumers located within the European Union may have a statutory right to withdraw from their purchase within 14 days of receiving the goods without providing a reason.

To exercise this right, you must notify us before the withdrawal period expires. Returned products must be sent back within the period required under applicable EU consumer legislation.

Return Shipping Costs

Unless the return results from our error, customers are responsible for return shipping costs.

We will cover the return shipping costs if the return is due to:

A defective product
A damaged shipment
An incorrect item supplied by us

For your protection, we recommend using a tracked shipping service, as we cannot accept responsibility for parcels that are lost during return transit.

Refunds

After your returned product has been received and inspected, we will notify you of the outcome of your return request.

If approved:

Refunds will be issued to the original payment method whenever possible.
Processing times depend on your bank or payment provider.
Most approved refunds are completed within 10 business days.

Refund Delays

If you have not received your refund within 15 business days after approval, we recommend that you:

Check with your bank.
Contact your payment provider or credit card company.
Reach out to our customer support team for assistance.

Order Cancellation

Orders may be canceled provided they have not yet entered the shipping process.

If you wish to cancel an order, please contact us immediately.

Once an order has been dispatched, cancellation is no longer possible, and the standard return procedure will apply after delivery.

Contact Information

If you have any questions regarding returns, refunds, or your order, please contact us.

Website: Moxamino.com

Owner: Aleksandra Katarzyna Wasyłyk

KvK Number: 35512824

Business Address: Wijststraat 27, 5384 RA Heesch, Netherlands

Email: support@moxamino.com

Phone: +31 6 27491835

Moxamino is committed to processing every return fairly, transparently, and in accordance with applicable consumer protection laws while providing professional customer support throughout the process.